FAQ & Help
FAQ
How much is your shipping cost and what is the transit time?
Canada:
| Service | Order | Shipping Fee | Estimated Delivery |
| Standard Shipping | Under $150 | $10 | 2-6 Business days from ship date |
| Standard Shipping | Over $150 | Free | 2-6 Business days from ship date |
| Express Shipping | All orders | $20 | 1-3 Business days from ship date |
United States:
| Service | Order | Shipping Fee | Estimated Delivery |
| Standard Shipping | Under $150 | CAD$20 | 4-7 Business days from ship date |
| Standard Shipping | Over $150 | Free | 4-7 Business days from ship date |
| Express Shipping | All orders | CAD$30 | 2-5 Business days from ship date |
Europe and United Kingdom:
| Service | Order | Shipping Fee | Estimated Delivery |
| Express Shipping | All orders | CAD$45 | 4-10 Business days from ship date |
Australia, Asia & Other:
| Service | Order | Shipping Fee | Estimated Delivery |
| Express Shipping | All orders | CAD$50 | 4-10 Business days from ship date |
Note 1: Delivery times are estimations provided by the shipping couriers. Times may vary during certain periods of the year (E.g. Holidays, Black Friday, Cyber Monday, and more).
Note 2: We ship all over the world, but if you have any questions, please contact us at info@laknowltonco.com
What is your return policy?
A return must be made within 14 days of the invoice date.
We do not take responsibility for charges related to returns for size issues.
Returns to the brewer location will be accepted if the merchandise is in the same state of shipment. For all other issues contact the brewery via email.
If your return is mailed back outside the return period and the above conditions are not met, Knowlton Co. reserves the right to refuse the return. Processing the return will be made at our discretion, in which case your item may be donated to a local organization or discarded without refund.
Note: Initial shipping fees are non refundable
In what currency are prices displayed?
Knowlton Co. is a Quebec-based company, so our website is in Canadian Dollars.
What form of payments do you accept?
We accept major credit cards and Debit Cards – Visa®, MasterCard®, American Express®, Discover®, Diner’s Club, JCB